Technical Support

Call us free on
0800 270 7736

Please choose which type of control you need support with

I need support using IDs Thermostat
I need support using the HeatApp Heatapp
IDS Controls

Please watch the videos below for support on your new, energy efficient electric heating system when using the IDS controls

The video below explains the different modes
Watch below on how to programme your radiators
Need to change the time? Watch below!
HeatApp

Please watch the videos below for support on your new, energy efficient electric heating system when using HeatApp to control your heating

Too hot? Too cold? Learn how to change the temperature here:
Watch below on how to programme your radiators
Need to change the time and date? Watch below!
Syncronising a new phone to Heatapp
Get in touch with us today!

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    We are proud to offer...
    4 year repair cover
    25 year guarentee
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    Heatapp
    Elkatherm Logo
    German Manufacturing
    Yorkshire Dales Millennium Trust Logo

    What have our customers had to say?

    In a recent survey, we asked hundreds of our customers what they thought about North East Heating; our site, our products and our services. The feedback we received was overwhelmingly positive, with customers highly satisfied across all areas!

    Commonly highlighted throughout the feedback was our level of expertise and knowledge, along with our dedication to customer support and prompt responses.

    Other stats from the survey
    80 .58 %

    NPS Score

    84 .09 %

    Customer Effort Score

    54 .13 %

    Customer Referral

    92 .15 %

    CSAT Score

    92.15% of our respondents are satisfied with our product and services.