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What our customers are saying View all reviews

Since our launch in 2007, we’ve completed well over 4,000 installations for our delighted customers across the East of England, each fitted within a day and with no mess. Hear more from our happy customers below or read our independent reviews on our Which! Trusted Trader page.

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Installation was done in a day, the two guys who did the fitting were extremely pleasant and quite good company, very clean and tidy, and at the end of the day, took time to explain to us how to use the Heatapp.
-Mr Sowden

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Five years ago, the Zaranko family switched their night storage heaters to ELKAtherm electric radiators that offer full control by time and temperature and at the same time have saved 30% on their electricity bill!

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    We are proud to offer...
    4 year repair cover
    25 year guarentee
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    Heatapp
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    German Manufacturing
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    What have our customers had to say?

    In a recent survey, we asked hundreds of our customers what they thought about North East Heating; our site, our products and our services. The feedback we received was overwhelmingly positive, with customers highly satisfied across all areas!

    Commonly highlighted throughout the feedback was our level of expertise and knowledge, along with our dedication to customer support and prompt responses.

    Other stats from the survey
    80 .58 %

    NPS Score

    84 .09 %

    Customer Effort Score

    54 .13 %

    Customer Referral

    92 .15 %

    CSAT Score

    92.15% of our respondents are satisfied with our product and services.